GUARANTEE SCHEME & EMERGENCY FUND

Explore Namibia is a proud member of the ANVR (Dutch Association of Travel Agents and Tour Operators) and SGR (Dutch guarantee fund for prepaid travel money). This means security because we work according to the ANVR travel and booking conditions, agreed with the Consumers Association. The SGR label also provides financial certainty.

ANVR
Explore Namibia is part of Explore More B.V.
(KvK nr. 73581259) and a member of the ANVR. The ANVR applies strict standards for membership and promotes the quality of travel and travel information. All travel services on this website are offered subject to the ANVR Traveller Terms (ANVR Traveller Terms for Package Travel or the ANVR Booking Terms for single travel services and/or ANVR Linked Travel Arrangement Terms in addition to the ANVR Booking Terms). If supplementary terms apply, this is stated explicitly. Click here to read and download the ANVR Traveller Terms and other important information. On the booking form,  it is required that you indicate that you are aware of and agree with the ANVR Traveller Terms. (ANVR Traveller Terms for Package Travel or the ANVR Booking Terms for single travel services and/or ANVR Linked Travel Arrangement Terms in addition to the ANVR Booking Terms).

Better holidays
While compiling our trips, we take into account people, the environment, nature and culture to ensure your holiday will be special and future generations of travellers will also be able to enjoy attractive destinations. Whether it concerns enjoying wild nature, local culture, meeting people or tasting local food; together we cooperate to plan holidays that create better places and more beautiful experiences while making an important contribution to sustainable development in the destination countries. For you as traveller, but also for the people living in these countries.

Protection of Children from Sexual Exploitation in Travel and Tourism
We actively support ANVR and ECPAT/Defence for children in protecting children from sexual exploitation in countries visited by our holidaymakers. We invite you to be alert and report assumed sexual abuse of children on www.meldkindersekstoerisme.nl/en Information is available from the tour leader or representative from the organiser.

SGR Guarantee Scheme – Your money is Safe!
Explore Namibia is part of Explore More B.V. (KvK nr. 73581259) and is a registered participant of Stichting Garantiefonds Reisgelden (SGR) – registration number 3775. You can verify this on www.sgr.nl. Holidays listed on this website are covered by SGR’s guarantee, within the terms of the SGR guarantee scheme. Under SGR’s guarantee, consumers shall have their prepaid travel sum refunded if their counterparty is unable to fulfil its contractual obligations due to financial inability. Insofar as the agreement includes the transport and the destination has already been reached, the return trip will be arranged.

Emergency Fund – Safe Travels
Your destination may be far from home, but what happens in the event of a disaster there? We are also affiliated with the Dutch foundation Stichting Calamiteitenfonds Reizen. The guarantee offered by the Calamiteitenfonds entails that you, as a consumer participating in a holiday organised by us:

  • will be reimbursed for all or part of your travel sum in the event that we cannot provide the holiday in full or in part due to an emergency;
  • will be compensated for any additional costs in the event that we are forced to change the holiday or repatriate you prematurely due to an emergency.

An emergency is understood to mean an abnormal event due to an act of war or a natural disaster.